Hello, basically I had a company cancell my order that I used through Groupon but didn...

GetHuman-megannyo's customer service issue with Groupon from August 2018

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-megannyo's own words
Hello, basically I had a company cancell my order that I used through Groupon but didn’t cancell the order on Groupon bc the voucher was already viewed. If the company cancels my order how would Groupon know to refund me? Also I bought the Groupon again to reschedule thinking my Groupon from the original purchase was back in my account but it wasn’t. Please only cancell the order that says not redeemed because I am keeping the redeemed one. Please help ASAP thank you
GetHuman-megannyo did not yet indicate what Groupon should do to make this right.
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How GetHuman-megannyo fixed the problem
Talked to customer service
Please help with my Groupon issue
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Groupon

Customer service issue
Reported by GetHuman-megannyo
Aug 10th, 2018 - a yr ago
I have an issue with Groupon too
Fixed
Seen by 5 customers so far
Similar issue to 44902 others
0 customers following this
Items needed
Name on account
Email on account
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Timeline
GetHuman-megannyo started working on this issue
Aug 10th, 2018 7:31pm
GetHuman-megannyo indicated the issue is not fixed yet.
Aug 10th, 2018 7:32pm
GetHuman-megannyo confirmed the issue is fixed. Hooray!
Aug 10th, 2018 10:32pm
GetHuman-megannyo confirmed the issue is fixed. Hooray!
Aug 10th, 2018 10:33pm