I purchase an air conditioner because mine has stopped working. I didn't realize, howev...

GetHuman-suhlle's customer service issue with Groupon from August 2018

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Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-suhlle will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-suhlle can let us know if they help or not.
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The issue in GetHuman-suhlle's own words
I purchase an air conditioner because mine has stopped working. I didn't realize, however, that it could take between up to ** days for the AC to arrive. I honestly can't wait that long with the summer heat. The item has not posted to my AmEx yet* nor has the order been processed. Yet, I'm unable to cancel. This seems crazy. I also cannot reach anyone by phone, and Groupon's live chat service is off.
GetHuman-suhlle did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-suhlle
Aug 9th, 2018 - a yr ago
I have an issue with Groupon too
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Seen by 3 customers so far
Similar issue to 44365 others
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Timeline
GetHuman-suhlle started working on this issue
Aug 9th, 2018 5:55pm
GetHuman-suhlle indicated the issue is not fixed yet.
Aug 9th, 2018 8:06pm