I need help getting my Hemp product purchased.

GetHuman-dcowgell's customer service issue with Groupon from July 2018

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Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dcowgell will want to follow the link below to head to their help center. We will check on GetHuman-dcowgell later to make sure it's all set or try to help escalate.
The issue in GetHuman-dcowgell's own words
Get help to purchase my Hemp order. I didn’t redeem it properly. ... Hello! My name is Diana Cowgell. I just ordered a Groupon product on sale...it was a hemp item. After I purchased it, I had to go to the Live Green site to redeem my voucher. I didn’t do the procedure properly. My product was marked as redeemed but it wasn’t! I need your help to purchase the product the right way. ** I wish I could talk to you by phone to be able to explain it better.
I need help purchasing my product.
By unredeeming my Hemp product so that I can start over again. Why can’t someone help me?
I have been a customer for a few years and have not have trouble like this before.
Emailed Live Green Hemp. No word.
I have an issue with Groupon too
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Groupon

Live Green Hemp
Customer service issue
Reported by GetHuman-dcowgell
Jul 27th, 2018 - 10 mons ago
I have an issue with Groupon too
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Seen by 14 customers so far
Similar issue to 39036 others
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Timeline
GetHuman-dcowgell started working on this issue
Jul 27th, 2018 6:17pm
GetHuman-dcowgell shared this issue with others over email
Jul 27th, 2018 6:21pm
GetHuman-dcowgell indicated the issue is not fixed yet.
Jul 27th, 2018 9:49pm
GetHuman-dcowgell indicated the issue is not fixed yet.
Jul 27th, 2018 10:00pm
GetHuman-dcowgell indicated the issue is not fixed yet.
Jul 27th, 2018 10:02pm
GetHuman-dcowgell indicated the issue is not fixed yet.
Jul 27th, 2018 10:04pm
GetHuman-dcowgell indicated the issue is not fixed yet.
Jul 27th, 2018 10:05pm
GetHuman-dcowgell indicated the issue is not fixed yet.
Jul 28th, 2018 7:05pm
GetHuman-dcowgell indicated the issue is not fixed yet.
Jul 28th, 2018 8:30pm
GetHuman-dcowgell indicated the issue is not fixed yet.
Jul 28th, 2018 8:32pm
GetHuman-dcowgell indicated the issue is not fixed yet.
Jul 30th, 2018 8:01pm