We booked a room (two queens) thru Groupon at Fairmont in Dallas Texas for this past we...

GetHuman-bjwspide's customer service issue with Groupon from July 2018

30677 similar
0 following
Help with my Groupon issue
First: share to improve GetHuman-bjwspide's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-bjwspide's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bjwspide will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-bjwspide can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-bjwspide may need:
Name on account, Email on account, and Billing address
The issue in GetHuman-bjwspide's own words
We booked a room (two queens) thru Groupon at Fairmont in Dallas Texas for this past weekend. When we arrived, they informed us we had been switched to a King and a fold out sofa bed due to many businesses booking with them for meetings. We booked almost a week in advance. They said we got changed since we booked thru Groupon. The sofa bed was as I expected it Would be.......lousy with springs coming thru. So instead of a wonderful family getaway at a fancy hotel......it was a shabby getaway at a fancy hotel. Can they do this? Did i miss The fine print somewhere? Honestly it makes me not want to use Groupon if this happens often. *Thank you for your time.
GetHuman-bjwspide did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-bjwspide fixed the problem
We are waiting for GetHuman-bjwspide to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-bjwspide fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-bjwspide
Jul 3rd, 2018 - a yr ago
I have an issue with Groupon too
Not resolved
Seen by 3 customers so far
Similar issue to 30677 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-bjwspide started working on this issue
Jul 3rd, 2018 2:50pm