We booked a room (two queens) thru Groupon at Fairmont in Dallas Texas for this past we...

GetHuman-bjwspide's customer service issue with Groupon from July 2018

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The issue in GetHuman-bjwspide's own words
We booked a room (two queens) thru Groupon at Fairmont in Dallas Texas for this past weekend. When we arrived, they informed us we had been switched to a King and a fold out sofa bed due to many businesses booking with them for meetings. We booked almost a week in advance. They said we got changed since we booked thru Groupon. The sofa bed was as I expected it Would be.......lousy with springs coming thru. So instead of a wonderful family getaway at a fancy hotel......it was a shabby getaway at a fancy hotel. Can they do this? Did i miss The fine print somewhere? Honestly it makes me not want to use Groupon if this happens often. *Thank you for your time.
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Groupon

Customer service issue
Reported by GetHuman-bjwspide
Jul 3rd, 2018 - a yr ago
I have an issue with Groupon too
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Seen by 3 customers so far
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GetHuman-bjwspide started working on this issue
Jul 3rd, 2018 2:50pm