I had to cancel my recent Groupon to Great Wolf Lodge due to my husband experiencing a...

GetHuman844627's customer service issue with Groupon from July 2018

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Help with my Groupon issue
GetHuman844627's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman844627 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman844627 can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman844627's own words
I had to cancel my recent Groupon to Great Wolf Lodge due to my husband experiencing a medical emergency that resulted in a * day stay in the hospital and upcoming procedure*surgery related to his heart in August. I called Great Wolf Lodge and spoke to a manager named Jessica who checked with her supervisor Stephanie about what could be done. They agreed they would be happy to refund us free of charge from their end of the transaction and said we should notify Groupon to discuss a refund. **Thank you,*Lauren servino
GetHuman844627 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman844627
Jul 3rd, 2018 - a yr ago
I have an issue with Groupon too
Fixed
Seen by 2 customers so far
Similar issue to 30561 others
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Timeline
GetHuman844627 started working on this issue
Jul 3rd, 2018 2:19am
GetHuman844627 confirmed the issue is fixed. Hooray!
Jul 3rd, 2018 6:01am