I just my order Samsung surround sound system and received yesterday, after paying for...

GetHuman-ederycin's customer service issue with Groupon from June 2018

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-ederycin's own words
I just my order Samsung surround sound system and received yesterday, after paying for installation, this item is broken not working, kaput, calling Samsung service dept, they said I should return the item because the receiver is totally broken. Please sent call tag for this item to be picked up and refund. this is annoying because it cost me $*** for technician to come to instal and find it not working!
GetHuman-ederycin did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-ederycin fixed the problem
Have to say, don't give up, you have to kick and scream, a lot of energy wasted but, it's done! You have to find a way to call them and talk to a live person, otherwise they will ignore you! This is wasted of energy and money.
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Groupon

Customer service issue
Reported by GetHuman-ederycin
Jun 29th, 2018 - a yr ago
I have an issue with Groupon too
Fixed
GetHuman-ederycin shared how to fix
Seen by 3 customers so far
Similar issue to 29451 others
0 customers following this
Items needed
Name on account
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Timeline
GetHuman-ederycin started working on this issue
Jun 29th, 2018 7:11pm
GetHuman-ederycin confirmed the issue is fixed. Hooray!
Jun 30th, 2018 1:23am