I have a charge on my MasterCard that I did not make or authorize. How in heavens name...

GetHuman819598's customer service issue with Groupon from June 2018

Help with my Groupon issue
I have a charge on my MasterCard that I did not make or authorize. How in heavens name do I get this removed without having to jump through all these loopholes. What ever happened to human customer service people that can be spoken to for resolving issues in moments instead of hours with no resolution?
I trust that Groupon will make this right and come up with a resolution that is fair.
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Groupon

Customer service issue
Reported by GetHuman819598
Jun 25th, 2018 - 2 mons ago
I have an issue with Groupon too
Fixed
Seen by 2 customers so far
Similar issue to 27813 others
0 customers following this
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman819598 started working on this issue
Jun 25th 9:13pm
GetHuman819598 indicated the issue is not fixed yet.
Jun 25th 9:13pm