Hey, my name is Michelle and I booked kayaking and snorkeling in San Diego through Grou...
GetHuman766525's customer service issue with Groupon from June 2018
Help with my Groupon issue
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GetHuman766525's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman766525 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman766525 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman766525's own words
Hey, my name is Michelle and I booked kayaking and snorkeling in San Diego through Groupon. I chose the date that I will be arriving to San Diego (I live in New York and will only be in San Diego one weekend) so I chose Friday the **th and Groupon charged my card and sent me a confirmation email. I double checked with the kayaking website and they said they can not accommodate me on Friday the **th. They actually said they can’t accommodate me Until after June **. I will only be in town until June **. I would like a refund or a credit towards a different groupon activity. Thank you for your time I expect to hear back soon if you want to give me a call my cell phone number is ***-***-****
GetHuman766525 did not yet indicate what Groupon should do to make this right.
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