I have a Groupon for a massage and have been trying to call the company for a month now...
GetHuman756507's customer service issue with Groupon from June 2018
Help with my Groupon issue
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GetHuman756507's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman756507 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman756507 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
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Before contacting them, items GetHuman756507 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman756507's own words
I have a Groupon for a massage and have been trying to call the company for a month now to schedule an appointment. They never answer the phone and their voicemail box has been full so I couldn't ever leave a message. M Groupon expires June **th, but I will be leaving June *th for the rest of June. I know the value of the Groupon never expires with that company, but I really don't want to have to pay the difference to get this massage later. I already paid the Groupon price for it and don't want to pay any more for it or I wouldn't have bought it. Is there anyway to have the money I paid act as Groupon credit after it expires June **th? Or is it only good toward this specific massage place.
GetHuman756507 did not yet indicate what Groupon should do to make this right.
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