I inadvertently purchased a Groupon Using the app. It is for $*** voucher for an Escape...

GetHuman-lightand's customer service issue with Groupon from June 2018

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue and preferred resolution, in GetHuman-lightand's own words:
I inadvertently purchased a Groupon Using the app. It is for $*** voucher for an Escape Room. However, it is for the wrong place, and when * contacted the facility I need to go to, they will not accept the Groupon. The website and app is very ***bersome when it comes to resolving issues. I sent a message via email because that is the only option I was given to contact customer service. They replied by offering me a chance to trade in the purchase, which I do not want because I am going to another business, and not do I want $*** worth of Groupon bucks to use in the future - especially after this experience. I would like my money back.
I trust that Groupon will make this right and come up with a resolution that is fair.
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Groupon

Customer service issue
Reported by GetHuman-lightand
Jun 6th, 2018 - 12d ago
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GetHuman-lightand started working on this issue
Jun 6th 9:40am