I inadvertently purchased a Groupon Using the app. It is for $*** voucher for an Escape...

GetHuman-lightand's customer service issue with Groupon from June 2018

695 similar
0 following
Help with my Groupon issue
First: share to improve GetHuman-lightand's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-lightand got the right customer help using our suggestion.
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-lightand's own words
I inadvertently purchased a Groupon Using the app. It is for $*** voucher for an Escape Room. However, it is for the wrong place, and when * contacted the facility I need to go to, they will not accept the Groupon. The website and app is very cumbersome when it comes to resolving issues. I sent a message via email because that is the only option I was given to contact customer service. They replied by offering me a chance to trade in the purchase, which I do not want because I am going to another business, and not do I want $*** worth of Groupon bucks to use in the future - especially after this experience. I would like my money back.
GetHuman-lightand did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-lightand fixed the problem
We are waiting for GetHuman-lightand to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Groupon email you?
This email address isn't valid
Follow this issue
See how GetHuman-lightand fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-lightand
Jun 6th, 2018 - 6 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 695 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on account
Email on account
Billing address
GetHuman-lightand started working on this issue
Jun 6th 9:40am