I booked a hotel for tonight (******) in San Jose, California. My flight got in around...

GetHuman755268's customer service issue with Groupon from June 2018

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Help with my Groupon issue
GetHuman755268's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman755268 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman755268 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman755268's own words
I booked a hotel for tonight (******) in San Jose, California. My flight got in around ** and I decided to call the hotel to make sure I can still have my room for the night, since it’s almost midnight. The man told me I should have came and reserved my room at ** o’clock and now all the rooms are full. The confirmation email I got from groupon never said a reservation time, so I did not know anything about this. I’ve lost $***.** because of this and I have no place to stay tonight.
GetHuman755268 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman755268
Jun 6th, 2018 - a yr ago
I have an issue with Groupon too
Fixed
Seen by 6 customers so far
Similar issue to 42 others
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Items needed
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Timeline
GetHuman755268 started working on this issue
Jun 6th, 2018 6:46am
GetHuman755268 indicated the issue is not fixed yet.
Jun 6th, 2018 8:38am
GetHuman755268 indicated the issue is not fixed yet.
Jun 9th, 2018 3:09pm
GetHuman755268 indicated the issue is not fixed yet.
Jun 10th, 2018 1:39am
GetHuman755268 indicated the issue is not fixed yet.
Jun 11th, 2018 3:45pm