I purchased a Segway tour for SAN Diego. I called to reserve the activity and they told...

GetHuman753870's customer service issue with Groupon from June 2018

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Help with my Groupon issue
Before contacting them, items GetHuman753870 may need:
Name on account, Email on account, and Billing address
GetHuman753870's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman753870 will want to follow the link below to head to their help center. We will check on GetHuman753870 later to make sure it's all set or try to help escalate.
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue and preferred resolution, in GetHuman753870's own words:
I purchased a Segway tour for SAN Diego. I called to reserve the activity and they told me I needed to reserve a week in advance. They booked a new reservation for me and told me I could request the refund from Groupon.
I trust that Groupon will make this right and come up with a resolution that is fair.
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Groupon

Customer service issue
Reported by GetHuman753870
Jun 5th, 2018 - 18d ago
I have an issue with Groupon too
Not resolved
Seen by 1 customer so far
Similar issue to 354 others
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Timeline
GetHuman753870 started working on this issue
Jun 5th 9:05pm