I purchased * spa castle tickets for a Monday. But when we tried using it, the business...

GetHuman-asun_de's customer service issue with Groupon from June 2018

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Help with my Groupon issue
Before contacting them, items GetHuman-asun_de may need:
Name on account, Email on account, and Billing address
GetHuman-asun_de's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-asun_de will want to follow the link below to head to their help center. We will check on GetHuman-asun_de later to make sure it's all set or try to help escalate.
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue and preferred resolution, in GetHuman-asun_de's own words:
I purchased * spa castle tickets for a Monday. But when we tried using it, the business said we weren’t able to because it was a holiday. Now we’re out of town and will not ever be able to use the groupons. Can I please get a refund. **Had I known prior to purchasing the tickets via Groupon that we couldn’t use it during holidays I wouldn’t be in this predicament
I trust that Groupon will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-asun_de
Jun 4th, 2018 - 3 mons ago
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Seen by 3 customers so far
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GetHuman-asun_de started working on this issue
Jun 4th 3:52pm