I purchased * spa castle tickets for a Monday. But when we tried using it, the business...

GetHuman-asun_de's customer service issue with Groupon from June 2018

3 views
 | 
588 similar
 | 
0 following
Help with my Groupon issue
First: share to improve GetHuman-asun_de's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-asun_de's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-asun_de will want to follow the link below to head to their help center. We will check on GetHuman-asun_de later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-asun_de may need:
Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-asun_de's own words
I purchased * spa castle tickets for a Monday. But when we tried using it, the business said we weren’t able to because it was a holiday. Now we’re out of town and will not ever be able to use the groupons. Can I please get a refund. **Had I known prior to purchasing the tickets via Groupon that we couldn’t use it during holidays I wouldn’t be in this predicament
GetHuman-asun_de did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-asun_de fixed the problem
We are waiting for GetHuman-asun_de to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Groupon email you?
This email address isn't valid
Follow this issue
See how GetHuman-asun_de fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman-asun_de
Jun 4th, 2018 - 4 mons ago
I have an issue with Groupon too
Not resolved
Seen by 3 customers so far
Similar issue to 588 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-asun_de started working on this issue
Jun 4th 3:52pm