I purchased a voucher for a "sights and sips cruise for four people" and made my reserv...

GetHuman740232's customer service issue with Groupon from June 2018

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Help with my Groupon issue
Before contacting them, items GetHuman740232 may need:
Name on account, Email on account, and Billing address
GetHuman740232's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman740232 will want to follow the link below to head to their help center. We will check on GetHuman740232 later to make sure it's all set or try to help escalate.
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue and preferred resolution, in GetHuman740232's own words:
I purchased a voucher for a "sights and sips cruise for four people" and made my reservation through the hornblower company. We made our reservation for Sunday, June *rd because that is my **st birthday (mind you that you have to be ** to go on the cruise). They called today, Friday June *st and cancelled and said that there was a low amount of people signing up. I would like to refund this purchase because I would like to use the $*** I spent specifically for this Sunday June *rd on something to do for my birthday. I will be coming back to do this deal, but when my schedule opens up and I have time.
I trust that Groupon will make this right and come up with a resolution that is fair.
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Groupon

Customer service issue
Reported by GetHuman740232
Jun 1st, 2018 - 3 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 658 others
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Timeline
GetHuman740232 started working on this issue
Jun 1st 8:55pm