I purchased the * microdermabrasion facials from pure skin spa. I had an appointment sc...

GetHuman-ashlynco's customer service issue with Groupon from May 2018

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Help with my Groupon issue
GetHuman-ashlynco's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ashlynco will want to follow the link below to head to their help center. We will check on GetHuman-ashlynco later to make sure it's all set or try to help escalate.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-ashlynco's own words
I was trying to utilize my groupon ... I purchased the * microdermabrasion facials from pure skin spa. I had an appointment scheduled and went to the spa and my facialist, Jody, wasn’t there. After calling her personal number and the spa multiple times with no answer, i left Jody a voicemail. I finally reached the spa and was told that “she would make it up to me” it has been over a week and i still have not heard back from the spa. In this case, i would like my purchase refunded
This is frustrating because it was poor customer service and i spent a lot of money for the service
I would like it refunded
I have an issue with Groupon too
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Groupon

Microdermabrasion
Customer service issue
Reported by GetHuman-ashlynco
May 30th, 2018 - a yr ago
I have an issue with Groupon too
Fixed
Seen by 5 customers so far
Similar issue to 452 others
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Timeline
GetHuman-ashlynco started working on this issue
May 30th, 2018 9:04pm
GetHuman-ashlynco indicated the issue is not fixed yet.
May 30th, 2018 10:05pm
GetHuman-ashlynco indicated the issue is not fixed yet.
May 30th, 2018 10:07pm