I want a refund or Trade on my Groupon for Tonja Ben Mansour. I asked her if I could u...

GetHuman704789's customer service issue with Groupon from May 2018

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GetHuman704789's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman704789 will want to follow the link below to head to their help center. We will check on GetHuman704789 later to make sure it's all set or try to help escalate.
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Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman704789's own words
I want a refund or Trade on my Groupon for Tonja Ben Mansour. I asked her if I could use both Groupons I had purchased and get a two hour massage. She said yes. The day before my apt. I called and asked if she had an earlier time available. She informed me she had given one of my hrs to another client because of schedule problems the previous week. She did so without consulting me. Very unprofessional and I don't want to use her services. I've tried the Trade In option on my Groupon phone ap and it will not allow me to select the Groupon.
GetHuman704789 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman704789
May 21st, 2018 - 6 mons ago
I have an issue with Groupon too
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Seen by 2 customers so far
Similar issue to 48 others
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Timeline
GetHuman704789 started working on this issue
May 21st 5:10pm