Order say it went through but didnt

GetHuman455321's customer service issue with Groupon from May 2018

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Help with my Groupon issue
Before contacting them, items GetHuman455321 may need:
Name on account, Email on account, and Billing address
GetHuman455321's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman455321 will want to follow the link below to head to their help center. We will check on GetHuman455321 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman455321's own words:
The problem I ran into: Order say it went through but didnt
I trust that Groupon will make this right and come up with a resolution that is fair.
Help with my Groupon issue
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Groupon

Customer service issue
Reported by GetHuman455321
May 19th, 2018 - a mon ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 49 others
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Timeline
GetHuman455321 started working on this issue
May 19th 9:28pm