Hi I purchased a groupon for a night at a hotel. The groupon didn’t go though until the...

GetHuman-missjord's customer service issue with Groupon from June 2018

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Help with my Groupon issue
Before contacting them, items GetHuman-missjord may need:
Name on account, Email on account, and Billing address
GetHuman-missjord's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-missjord will want to follow the link below to head to their help center. We will check on GetHuman-missjord later to make sure it's all set or try to help escalate.
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue and preferred resolution, in GetHuman-missjord's own words:
Hi I purchased a groupon for a night at a hotel. The groupon didn’t go though until the night after I wanted to stay. So I wound making the reservation with out Groupon. However the next day after I check out there are two Groupon purchases on my card for the hotel that I did not use. So I would like my money refunded back to my card because I never used the groupon. My name is Charisse Jordan here are the order* *********, second order* *********
I trust that Groupon will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-missjord
Jun 4th, 2018 - 2 mons ago
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Seen by 3 customers so far
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GetHuman-missjord started working on this issue
Jun 4th 12:07am