I ordered package from Shari’s Berries- money gone from account but they NEVER asked fo...

GetHuman633463's Problem with an order issue with Groupon from April 2018

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Help with my Groupon issue
Before contacting them, items GetHuman633463 may need:
Name on account, Email on account, and Billing address
GetHuman633463's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman633463 will want to follow the link below to head to their help center. We will check on GetHuman633463 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman633463's own words:
I ordered package from Shari’s Berries- money gone from account but they NEVER asked for an address to send them to. Their customer service is horrible* can you either erase bill or have them contact me for address? I want it for my moms birthday
I trust that Groupon will make this right and come up with a resolution that is fair.
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Groupon

Problem with an order issue
Reported by GetHuman633463
Apr 27th, 2018 - 3 mons ago
I have an issue with Groupon too
Not resolved
Seen by 1 customer so far
Similar issue to 35540 others
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Timeline
GetHuman633463 started working on this issue
Apr 27th 3:46am