I ordered a throw pillow from Qualtry and when ordered it did not ask what names I want...

GetHuman-ramars's customer service issue with Groupon from June 2018

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Help with my Groupon issue
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Name on account, Email on account, and Billing address
GetHuman-ramars's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ramars will want to follow the link below to head to their help center. We will check on GetHuman-ramars later to make sure it's all set or try to help escalate.
Groupon Help Center
The issue and preferred resolution, in GetHuman-ramars's own words:
I ordered a throw pillow from Qualtry and when ordered it did not ask what names I wanted put on the pillow! I have done everything to try to resolve this including calling, but of course you never get a live person. I am very discouraged and NEVER had this problem with Groupon. Please cancel my order.
I trust that Groupon will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-ramars
Jun 3rd, 2018 - 16d ago
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GetHuman-ramars started working on this issue
Jun 3rd 1:42am