I have a * step verification to my Google account. I have broken my phone and I'm unabl...

GetHuman-gennaire's Recover Account issue with Google from April 2018

Help with my Google issue
I have a * step verification to my Google account. I have broken my phone and I'm unable to access my account because the phone isn't accessible. Now I have a new phone and am unable to access my Gmail account. How do I fix this?
I trust that Google will make this right and come up with a resolution that is fair.
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Google

Recover Account issue
Reported by GetHuman-gennaire
Apr 26th, 2018 - 3 mons ago
I have an issue with Google too
Not resolved
Seen by 17 customers so far
Similar issue to 3814 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman-gennaire started working on this issue
Apr 26th 4:33am
GetHuman-gennaire indicated the issue is not fixed yet.
Apr 26th 6:13pm
GetHuman-gennaire indicated the issue is not fixed yet.
Apr 26th 6:16pm
GetHuman-gennaire indicated the issue is not fixed yet.
Apr 29th 6:26am
GetHuman-gennaire indicated the issue is not fixed yet.
Apr 29th 6:27am
GetHuman-gennaire indicated the issue is not fixed yet.
Apr 29th 6:59pm
GetHuman-gennaire indicated the issue is not fixed yet.
May 14th 4:51am