Precipitous plunge in perfect rating over single problem
GetHuman-shwndhh's customer service issue with DoorDash from December 2018
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The issue in GetHuman-shwndhh's own words
I was trying to delver foods to people in an efficient and accurate way ... I delivered a chili dog and mistakenly dropped off a regular hot dog instead. I had a perfect rating on ** orders at the time. my rating fell to "very low" based on this one failed order (which I politely offered to fix*. Now there are far fewer offerings for me and they tend to be what no one wants. How can this possibly happen. It says ratings are based on the latest *** orders.
I want to know how ratings are weighted. Having a new driver told "score perfect, people love you" To you are waay below average--better get with it based on a single complaint that the driver cannot even see much less refute is downright vicious.*I want you to divulge what the complaint was about and would like to know how earlier and more recent ratings compare with respect to each other and their weighting. I don't know what is currently in place but it looks like the mostrecent complaint is treated as more important than the previous ** glowing ratings. This is not misguided or too aggressive. It's more like insane and has to be seen to be believed.
Weighting of individual deliveries has to somehow become realistic. Find out how to do it right. It is an important tool to encourage good drivers to do better and struggling drivers to improve to save their Job.
I love delivery driving. In fact, only hours before getting this incredible wake up call about driver ratings, how much power they have and the seemingly ridiculous way they are used, I told the online survey I rate a ***** as to how likely I would be to recommend driving for doordash.*The fact is that I love doing this and give everything I have to timely, courteous and accurate food delivery
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