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How Do I Check the Status If My Delivery from DoorDash?

Adam Goldkamp is the editor / author responsible for this content.
Dec 9, 2022

If you want to find out how to check the status if your delivery from DoorDash, check out this article. It has all the information needed to check the status of your DoorDash delivery and more.

Where Is My Order?

Is it taking longer than expected for DoorDash to deliver your order? No need to stress, as there are several ways to check on your order status. In fact, with your DoorDash account, not only can you check on your order status but you can also contact your DoorDash delivery driver, also known as a "Dasher". In addition, opt-in to receive notifications, and DoorDash will notify you about important updates and information regarding your order.

Dashers and Restaurants both do their best to get orders delivered as fast as possible and by the estimated delivery time. However, sometimes things happen that can cause a delay. Here are some reasons your order may take longer than expected:

  • The Dasher can be stuck in traffic
  • The Dasher may have to take a detour
  • The restaurant can be busy

If your order is delayed past the estimated time of delivery arrival, you can use the app to report the issue or click here to contact a DoorDash representative.

How To Check the Status of Your Delivery from DoorDash

Once you are done placing your order, it will go through several stages.

  1. The first stage is when your order is processing. Once it is done processing, it is confirmed.
  2. The next stage is when your order is at the restaurant waiting to be picked up.
  3. The final stage is when your Dasher picks up your order and is on the way to deliver it to you.

Mobile Users:

  1. Open your mobile app and go to the "Orders" tab.
  2. You will see your order, tap on it to view your order status.
  3. A page will display that shows the status information of your order, including an estimated time of delivery.

Track the Status of the Dasher Delivering Your Order

Once a Dasher accepts your order, you will see a map in the orders tab that shows the driver's location respective to the delivery and the restaurant address. You can also call or text the driver directly. Go to your order page and tap the call or text button found right below the status bar. If the Dasher is driving while you are trying to call, he or she cannot answer immediately as they must obey the law and stay safe. If your order hasn't been picked up yet, try to be patient as this means they are probably busier than usual. If you would like to speak to a representative, click here.

Desktop users:

  1. Visit the DoorDash website and log in to your account.
  2. Select your order then click "Help".
  3. Select "Order Status".
  4. Follow the prompts to view your Dasher's status and the expected delivery time of your order.

Further questions?

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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