What Do I Do If My DoorDash Delivery Is Missing?
In a nutshell: If you order from DoorDash, you probably expect to get your food and start eating it pretty quickly, so it can be really irritating when your order simply doesn't show up at all. If this happens to you, you need to know how to track the order down and hopefully get it to you while the food is still the right temperature. Keep reading to learn what to do if your DoorDash order is not delivered.
Introduction
If you order from DoorDash, you probably expect to get your food and start eating it pretty quickly, so it can be really irritating when your order simply doesn't show up at all. If this happens to you, you need to know how to track the order down and hopefully get it to you while the food is still the right temperature. Keep reading to learn what to do if your DoorDash order is not delivered.
What You'll Need
If some of your order arrived but certain items were missing from it, you can still follow the instructions below, for the most part. Just select the "Missing items" option instead of the "Order never arrived" option in the "Delivery issues" section.Before reporting the problem to DoorDash, check all around your porch , behind the bushes, and anywhere else your order might have been left, or might have fallen, to make sure that it is actually missing. DoorDash check's driver delivery photos when a problem is reported, so they might be able to easily tell you where to look to find your order.
Go to the DoorDash home page.
DoorDash home page
To report a missing order via the app, skip to step 11.
Click on the "Sign In" button on the right side of the navigation bar at the top of the screen.
A popup window will appear that shows a variety of sign in options.
Select a sign in option to sign in to your DoorDash account.
Click on "Sign In" to sign in with your username and password. You can also choose to sign in with Google, Facebook, or Apple.
Click on the "Orders" button in the upper left hand corner of the page.
Select the "Orders" option.
Click on the order that was not delivered.
Click on "Help."
Select the "Order never arrived" option under the "Delivery issues" header.
Follow the prompts to finish reporting the missing order.
Wait for a response from DoorDash.
Do not proceed with additional steps.
Open the app and sign in to your DoorDash account.
The following instructions are for reporting the missing order on the Android version of the app. To report your missing order on the iOS version of the app, skip to step 18.
Select the "Orders" tab.
Select the order that didn't arrive.
Tap on the "Help" option.
Tap on the "Order never arrived" option in the "Delivery issues" section.
Follow the prompts to report the missing order.
Wait for a response from DoorDash.
Do not proceed with further steps.
Tap on the "Orders" button.
Tap on the order that never arrived.
Tap on "Help."
Tap on "Order never arrived," under the "Delivery issues" header.
Follow the prompts to complete the missing order report.
Wait for a response from DoorDash.
Conclusion
If you want to check on the status of the investigation into your missing order, or if you have any other questions, call a DoorDash representative to get assistance. You can reach one 24 hours a day, seven days a week.
Further questions?
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