I was not aware of the service fee being included in my total, and you are not asked to...
GetHuman1649993's customer service issue with DoorDash from November 2018
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The issue in GetHuman1649993's own words
I was not aware of the service fee being included in my total, and you are not asked to confirm the total before submitting the Apple Pay. I hate that the tip is automatically generated for you ON TOP OF the service fee. You should be PROMPTED for how much you want to tip and shown examples of what would be appropriate. I spent over $** extra using the service when I’m advertised as having a $* delivery fee. I would like to have the service fee refunded to me since I don’t want to keep accidentally paying $** on your website.
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