I was not aware of the service fee being included in my total, and you are not asked to...

GetHuman1649993's customer service issue with DoorDash from November 2018

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The issue in GetHuman1649993's own words
I was not aware of the service fee being included in my total, and you are not asked to confirm the total before submitting the Apple Pay. I hate that the tip is automatically generated for you ON TOP OF the service fee. You should be PROMPTED for how much you want to tip and shown examples of what would be appropriate. I spent over $** extra using the service when I’m advertised as having a $* delivery fee. I would like to have the service fee refunded to me since I don’t want to keep accidentally paying $** on your website.
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DoorDash

Customer service issue
Reported by GetHuman1649993
Nov 29th, 2018 - 9 mons ago
I have an issue with DoorDash too
Not resolved
Seen by 2 customers so far
Similar issue to 5883 others
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Timeline
GetHuman1649993 started working on this issue
Nov 29th, 2018 12:29am