Ugh! My Dashlane icon at the top of my screen has turned into a strange looking puzzle...

GetHuman5334127's Account Access issue with Dashlane from October 2020

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Help with my Dashlane issue
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Dashlane doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5334127 will need to dig through the advice provided by Dashlane, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5334127 can let us know if they help or not.
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Before contacting them, items GetHuman5334127 may need:
Name on the account, Billing address, and Email address on the account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5334127's own words
Ugh! My Dashlane icon at the top of my screen has turned into a strange looking puzzle piece. When I click it, it i see Dashlane with a pin beside it and * vertical dots. Apparently i need to manage extensions? I just want the icon to be the Dashlane icon and have it load my passwords when prompted. **Also, I'm being asked ** times a day to confirm the dashlane code. Something isn't right and I sure would value any help you can give me. **Thanks!

GetHuman5334127 did not yet indicate what Dashlane should do to make this right.

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Dashlane

Account Access issue
Reported by GetHuman5334127
Oct 5th, 2020 - 7 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 497 others
0 customers following this

Timeline

GetHuman5334127 started working on this issue
Oct 5th, 2020 1:22pm

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