How Do I Activate Dashlane on My New Computer?

In summary, Dashlane not working on your new computer can be caused by a few different factors. If you're trying to activate it on an unsupported operating system, the website is not supported, or there are other browser issues, this may be the case. If you have any questions about getting started with Dashlane or need help activating it on another device, Dashlane customer support can help.

Dashlane is a password manager that stores your passwords and helps you log in to websites. Dashlane also offers two-factor authentication, which means the company will send a code via text message to your phone after entering your username and password on a website for extra security. This blog post will teach you how to activate Dashlane on your new computer so that it can help manage all of those long, complicated passwords.

First, you'll need to download and install Dashlane on your new computer. Next, enter the code that Dashlane sends via text message into the Activate Your Device window, which pops up after installing it. After this step has been completed successfully, all of the passwords stored in your old device should be restored onto your new one, and you can begin using Dashlane to log in to websites on your new computer.

What If I Can't Activate?

Do not worry if you don't remember the code that Dashlane sent to your phone or is unreadable. You can sign in with an email address instead of a device and type out this special link:

dashlane.co/recover/web_devices

This will bring up a list of all of the devices Dashlane is currently active on associated with your account. You can select one and then type out a new code sent via text message to this device to transfer over passwords.

If you don't remember any email addresses or phone numbers, contact Dashlane customer support, and they'll be more than happy to help you out.

Why Is Dashlane Not Working?

Dashlane not working can be caused by a few different factors, but the most likely reason for this is that you're trying to activate Dashlane on an unsupported operating system. Dashlane only supports Windows and Mac computers with 64-bit processors running Microsoft Internet Explorer or Safari web browsers.

What If I Don't Have an iPhone?

Dashlane is available on iOS devices, but you can still activate it on Android devices by typing out the following link:

dashlane.co/recover/ios_devices

This will bring up a list of all of the Apple IDs associated with your Dashlane account, which you can select and then type out this special link to convert into an Android device:

dashlane.co/recover/android_devices

Once you enter the code that Dashlane sends via text message, all of your passwords stored in your old iOS device should be transferred over to your new one.

If there are any questions or concerns about activating Dashlane on your new computer, contact Dashlane customer support, and they'll be more than happy to help you out.

Why Is My Password Not Storing?

There are a few different reasons why your password maybe not working with Dashlane on another computer, such as:

  • You're using an unsupported web browser (Dashlane does not currently support Internet Explorer or Opera)
  • You're trying to use a different operating system (Dashlane works on Windows and Mac only)
  • The website you're attempting to log in with is not currently supported by Dashlane. If this is the case, you will see an error message that says "unable to connect" when going through these steps. You can read more about which sites work with Dashlane here.

If you're still having issues after you have done all you need, contact customer support for further assistance, and they'll be happy to help.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Activate Dashlane on My New Computer?

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