How Do I Activate Dashlane on My New Computer?
In summary, Dashlane not working on your new computer can be caused by a few different factors. If you're trying to activate it on an unsupported operating system, the website is not supported, or there are other browser issues, this may be the case. If you have any questions about getting started with Dashlane or need help activating it on another device, Dashlane customer support can help.
Dashlane is a password manager that stores your passwords and helps you log in to websites. Dashlane also offers two-factor authentication, which means the company will send a code via text message to your phone after entering your username and password on a website for extra security. This blog post will teach you how to activate Dashlane on your new computer so that it can help manage all of those long, complicated passwords.
First, you'll need to download and install Dashlane on your new computer. Next, enter the code that Dashlane sends via text message into the Activate Your Device window, which pops up after installing it. After this step has been completed successfully, all of the passwords stored in your old device should be restored onto your new one, and you can begin using Dashlane to log in to websites on your new computer.
What If I Can't Activate?
Do not worry if you don't remember the code that Dashlane sent to your phone or is unreadable. You can sign in with an email address instead of a device and type out this special link:
dashlane.co/recover/web_devices
This will bring up a list of all of the devices Dashlane is currently active on associated with your account. You can select one and then type out a new code sent via text message to this device to transfer over passwords.
If you don't remember any email addresses or phone numbers, contact Dashlane customer support, and they'll be more than happy to help you out.
Why Is Dashlane Not Working?
Dashlane not working can be caused by a few different factors, but the most likely reason for this is that you're trying to activate Dashlane on an unsupported operating system. Dashlane only supports Windows and Mac computers with 64-bit processors running Microsoft Internet Explorer or Safari web browsers.
What If I Don't Have an iPhone?
Dashlane is available on iOS devices, but you can still activate it on Android devices by typing out the following link:
dashlane.co/recover/ios_devices
This will bring up a list of all of the Apple IDs associated with your Dashlane account, which you can select and then type out this special link to convert into an Android device:
dashlane.co/recover/android_devices
Once you enter the code that Dashlane sends via text message, all of your passwords stored in your old iOS device should be transferred over to your new one.
If there are any questions or concerns about activating Dashlane on your new computer, contact Dashlane customer support, and they'll be more than happy to help you out.
Why Is My Password Not Storing?
There are a few different reasons why your password maybe not working with Dashlane on another computer, such as:
- You're using an unsupported web browser (Dashlane does not currently support Internet Explorer or Opera)
- You're trying to use a different operating system (Dashlane works on Windows and Mac only)
- The website you're attempting to log in with is not currently supported by Dashlane. If this is the case, you will see an error message that says "unable to connect" when going through these steps. You can read more about which sites work with Dashlane here.
If you're still having issues after you have done all you need, contact customer support for further assistance, and they'll be happy to help.
Further questions?
Solutions to similar problems
Help from Real People
Why does GetHuman Write How-to Guides for Dashlane Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Dashlane in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Activate Dashlane on My New Computer? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.