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Dashlane Customer FAQ

Top Answers & How-to Guides

How do I Contact Dashlane Customer Service?

The question we are asked most often is about how to talk to Dashlane customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change My Login Email Address on My Dashlane Account?

GetHuman is a consumer-based company that works towards solving customer service problems. We deliver easy-to-follow guides for people...

How Do I Cancel My Dashlane Account?

Dashlane is a service that has created a secure and convenient option for all of your passwords, payment information, and personal...
Ask any question you have about Dashlane customer service, get an answer now.

Recent Dashlane Customer Questions

How do I get a code when it was sent to an inactive and unused email address?

If your Dashlane access code was sent to an inactive or unused email address, you'll need to update your email address associated with your Dashlane account. This typically involves verifying your identity and providing an alternative email. Adjust these settings through the Dashlane application or website.
Asked Jul 5, 2024 10:37 PM

exporting passwords to a different provider

To export your passwords from Dashlane to a different provider, you will need to: 1. Click on the "File" tab in the top left corner of your Dashlane desktop application. 2. Scroll down the list and click on "Export". 3. Choose “Unsecured archive (readable) in .csv format”. 4. Create a password for the export file to ensure it's secure. 5. Decide where you want to save your file. This creates a .csv file that contains your data, which you can then import into another password manager that accepts .csv files. Remember to delete the file afterwards to maintain your security.
Asked Jun 4, 2024 2:48 PM

How do I keep using Dashlane or is it going out of business?

Dashlane is not going out of business and you can continue to use Dashlane as per usual. The company is actively maintaining its services and is committed to providing a secure and reliable password manager application. We recommend checking their updates regularly to ensure that you're using the latest version of the application for maximum security and efficient performance.
Asked May 26, 2024 4:36 PM

getting dashlane on more than one device

Absolutely, you can use Dashlane on multiple devices. After creating a Dashlane account on one device, download the Dashlane app on your other devices and sign in with your Dashlane credentials. The app doesn't limit the number of devices you can connect, so your passwords and other data can be synchronized across your phone, tablet, and computer. The synchronization feature is available for Dashlane Premium and Family plans, so ensure you have one of these packages for the best multi-device experience.
Asked Apr 18, 2024 11:02 AM

Dashlane app suddenly not working

We apologize for any inconvenience. There may be a number of reasons why the Dashlane app isn't working. It might be due to a temporary glitch, insufficient storage on your device, an outdated app version, or an overall system error. First, try restarting your device. If Dashlane is still not working, make sure you have the latest version of the app installed, as updates often come with bug fixes. Clearing your app cache might also help. If none of these steps solve the issue, please uninstall and reinstall the app, ensuring you know your Master Password, as you'll need it to log back in.
Asked Apr 17, 2024 8:29 PM

Help me with my Dashlane customer service issue

Notifications

How Do I Turn Off Dashlane Notifications?

It can be overwhelming when you're constantly bombarded with notifications from your password manager, such as Dashlane. Thus, learn...

Transfer Data

How Do I Transfer Dashlane from One Machine to Another?

Dashlane is a password manager that can work on multiple devices. It keeps all of your devices in sync and makes it easy for you to...

Backup Data

How Do I Save and Restore My Data Entrusted to Dashlane?

This article discusses the steps to store and recover your passwords in an encrypted archive on the Dashlane app using Windows, mac...

Activate Device

How Do I Activate Dashlane on My New Computer?

In summary, Dashlane not working on your new computer can be caused by a few different factors. If you're trying to activate it on...

Change Email

How Do I Change My Login Email Address on My Dashlane Account?

GetHuman is a consumer-based company that works towards solving customer service problems. We deliver easy-to-follow guides for people...

How Do I Change My Dashlane Login Email Address?

This article outlines how to change the contact email address associated with your Dashlane account. If you would like to change the...

Refunds

How Do I Get a Refund from Dashlane?

Dashlane is a password manager that stores your passwords and credit card information and auto-fills your passwords when you are accessing...

Cancellation

How Do I Cancel My Dashlane Account?

Dashlane is a service that has created a secure and convenient option for all of your passwords, payment information, and personal...

Compatibility

Is Dashlane Compatible with Mobile Devices (iOS/Android)?

Yes, Dashlane is fully compatible with both iOS and Android mobile devices. Whether you use an iPhone, iPad, or an Android smartphone...
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