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HBO Go Customer FAQ

Top Answers & How-to Guides

How do I Contact HBO Go Customer Service?

The question we are asked most often is about how to talk to HBO Go customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How many devices can I use with my HBO Go account?

HBO Go allows streaming on up to three devices at the same time per account. Users may need to log out of other devices to...

Can I share my HBO Go account with others?

HBO Go allows multiple user profiles for family and friends to watch content independently, but sharing login details with...
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Recent HBO Go Customer Questions

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Pricing and Plans

How much does HBO Go cost?

HBO Go's pricing depends on cable or satellite subscriptions, typically ranging from fifteen to twenty-five dollars monthly,...
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Is HBO Go included with my cable subscription?

Whether HBO Go is part of a cable subscription depends on the specific package and the cable provider. If HBO is included in...
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Device Compatibility

What devices can I use to stream HBO Go?

HBO Go can be streamed on various devices including smartphones, tablets, smart TVs like Samsung and LG, streaming players like...
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How many devices can I use with my HBO Go account?

HBO Go allows streaming on up to three devices at the same time per account. Users may need to log out of other devices to...
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Can I stream HBO Go on smart TVs?

Yes, HBO Go can be streamed on many smart TVs from brands like Samsung, LG, Sony, and Vizio. Users should ensure their TV is...
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Streaming Features

Can I watch HBO Go offline?

HBO Go allows some offline viewing, enabling users to download content while online for later access. Not all titles support...
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Can I share my HBO Go account with others?

HBO Go allows multiple user profiles for family and friends to watch content independently, but sharing login details with...
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Are there any limitations on the number of simultaneous streams?

HBO Go allows streaming on up to three devices at once. Users should be mindful not to exceed this limit to avoid playback...
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Content Availability

What shows and movies are available on HBO Go?

HBO Go boasts a diverse library including iconic original series such as "Game of Thrones" and a wide range of films from...
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Is HBO Go available outside the United States?

HBO Go is mainly intended for viewers in the United States, with international availability varying by location. Other...
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How do I search for specific content on HBO Go?

Searching for specific content on HBO Go is easy; users can click the search icon, enter a title, and view suggestions....
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Parental Controls

Is parental control available on HBO Go?

HBO Go provides parental controls to help parents regulate what their children can watch. This feature allows for content...
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Can I set up parental controls on HBO Go?

HBO Go provides parental controls that enable users to restrict access to specific content by managing ratings. Parents can...
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Troubleshooting

Why am I experiencing playback issues on HBO Go?

Playback issues on HBO Go can stem from an unstable internet connection, device compatibility, outdated applications, cache...
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What should I do if I have trouble logging into my HBO Go account?

To troubleshoot login issues with HBO Go, users should verify their username and password for accuracy, consider resetting...
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We look to the HBO Go issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
HBO Go issues reported to GetHuman

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