I purchased Dashlane Premium. Download failed on desk computer. Could be computer issue...

GetHuman1897521's customer service issue with Dashlane from January 2019

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The issue in GetHuman1897521's own words
I purchased Dashlane Premium. Download failed on desk computer. Could be computer issue (my husband's and he recently passed) so I want to install on my laptop, but I was not sent a link to download Premium. I downloaded the free version but want what I paid for, or a refund ASAP. Leaving for a while and need a password program ASAP that is user friendly or offers support to get started. I received a receipt but no download app on it.
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Dashlane

Customer service issue
Reported by GetHuman1897521
Jan 4th, 2019 - 3 mons ago
I have an issue with Dashlane too
Not resolved
Seen by 2 customers so far
Similar issue to 1100 others
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Timeline
GetHuman1897521 started working on this issue
Jan 4th 6:42pm
GetHuman1897521 shared this issue with friends on Facebook
Jan 4th 6:42pm