To Samsung and Cricket Wireless **You should read the transcript of my request for help...

GetHuman-dlenorak's customer service issue with Cricket Wireless from April 2019

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The issue in GetHuman-dlenorak's own words
To Samsung and Cricket Wireless **You should read the transcript of my request for help via the Cricket*website (pasted below). I thought my request for information started out quite clear. Instead, I was asked the same question at least twice, by this so called support person who doesn't even know the English language. Consequently our conversation became convoluted. It frustrated me, and I have experienced similar inept support many times in the past. Hence my rude comment, (as you will read in the transcript) suggesting that this support person get an education. Please be informed that Cricket is not holding up their responsibility to support the Samsung brand. Please don't make me change carriers and buy an iPhone.***Sincerely,***Denise Krozal****Furthermore, if Cricket Wireless had the guts to publish a Support email address, they would have been the first to be informed of this problem.****Transcript of support request from Cricket Wireless . . .**USER: presencemessage*BOT: picturemessage*BOT: Woohoo! You'rehere!*BOT: Welcome to the Cricket Nation! I can help you find information on plans, products, switching to Cricket, and managing your account! Your chat may be monitoredandrecordedfor quality purposes.*BOT: Select apopular topic belowor typeyour question.*USER: Real person*BOT: **BOT: Won't you give abot achance? I know you don't know me, but when it comesto Cricket Wireless, I really ampretty smart.*BOT: Try me! (You canalwaystalktoahuman later.)*Askmeaquestion or select fromthepopular topicsbelow.*USER: Contact Support*BOT: Just acoupleofquestionstotransfer you. BOT: Are youacurrent Cricket customer?*USER: Yes*BOT: What'syour name?*USER: Denise*BOT: What isyour wirelessphonenumber?*USER: ***********BOT: Finally, what isthe reason for your chat?*USER: Question*AGENT (DavidSingh): presence message*AGENT (DavidSingh): WelcometoCricket! ThisisDavid. HowcanI helpyou today? AGENT (DavidSingh): Helloareyou there?*USER: Hi I have a Samsung amp prime * and I thought I saw some cloud storage*options. Holdon, I havemoretosay........**AGENT (DavidSingh): Okay.*USER: I see that Samsung and Google have cloud storage options but I also thought I saw a third option. Can youtell mewhat that *rdoptionis?*AGENT (DavidSingh): CanI please have your pin*account code in order toauthenticate your account?*USER: Oh, I don't useapinbut maybeI canfindtheaccount no. Isthat enough info?*AGENT (DavidSingh): CanI pleasehave your four digit pin*account code? AGENT (DavidSingh): Helloareyou there?*USER: I don't use or haveapinbut Idohaveanaccount number. USER: Helloare youstill there?*AGENT (David Singh): I need the pin any how, because we need to authenticate the customer beforeproviding any information.*USER: I told you I don't have or use a pin. I've had this phone over a year and never neededapinfor support.*AGENT (DavidSingh): I understand, but asper Cricket policy, we have toaskfor the pin tothecustomers, before providing any information.*AGENT (David Singh): But I can help you in one thing, that there isonly * storage third onedonot exist any more.*USER: Okthanks. Canyou tell mewhat it was? USER: Helloare youstill there?*AGENT (DavidSingh): Yes.*USER: Canyoutellmewhatthe*rdonewas?*AGENT (David Singh): There is no third one, *st one is the storage of the samsung mobile, and*ndoneisthestorage that googleprovidethat'sit.*USER: You just toldmethat therewere *. The*rdoption isnot availableanymore. USER: My questionis, what wasthe*rdoption?*AGENT(DavidSingh): Pleasereadmystatementabove.*AGENT (DavidSingh): I said"But I can helpyou inonething, that thereisonly *storage thirdonedonot exist any more."*USER: Please read MY above statement. What WAS the *rd option when it was available?*AGENT (David Singh): Even I am wondering, If I would be knowing about the third statement I wouldhaveinformedyou inthebeginning ofthechat.*USER: Bye*AGENT (DavidSingh): Isthereanything elsethat I can helpyouwith?*USER: Yes, get an education!*AGENT (DavidSingh): Yeah! sure. AGENT (DavidSingh): HaveaGreat! day*USER: LOL*AGENT (David Singh): Denise, it has been my pleasure assisting you today! My name is David and I want to thank you for using our Cricket Wireless customer care chat and alsofor being part ofthe Cricket family. We appreciateyour business! AGENT (DavidSingh): lol*AGENT (DavidSingh): presence message*USER: YEAH, I have the transcript of this "support ". I'll be sending it to cricket and Samsung.*BOT:Hmm, I'mnot surehowtorespond.*BOT: I'm still learning… please try again with different words. Or you can select a suggestedtopic below.

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Cricket Wireless

Customer service issue
Reported by GetHuman-dlenorak
Apr 29th, 2019 - 3 years ago
Not resolved
Seen by 45 customers so far
Similar issue to 4015 others
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GetHuman-dlenorak started working on this issue
Apr 29th, 2019 12:15am

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