How Do I Transfer My Phone Number to Cricket Wireless?

If you are getting a new Cricket phone line, and you have been using a phone number that you want to keep, you should be relieved to know that it's pretty easy to transfer your old number to your new account. Just follow the instructions below.

Numbers that Can't Be Transferred

There are several types of phone number that can't be transferred to your new Cricket phone line:

• Landline numbers
• International numbers
• VoIP numbers such as Skype
• Toll free numbers
• Disconnected numbers
• Numbers from cancelled accounts
• Numbers from any company that has opted out of the transfer process

How to Transfer Your Number

1. At step 3 of the checkout process when you order your new service, you will be presented with a Bring My Number option. Select it.
2. Enter your current wireless account number when prompted.
3. Enter the password for that account when prompted.
4. Enter the last 4 digits of your social security number when prompted.
5. Enter the ZIP code you are billed at for that account when prompted.

Be sure to enter all of this account information identically to the way you entered it on your current wireless account. If there is any discrepancy, the transfer could be slowed or even denied.

After you have placed your order, Cricket Wireless will contact your current service provider and verify your information. Once your information is verified Cricket will ship your new SIM card or phone. Follow the instructions you receive with it in order to activate it.

If your information is not verified right away, keep checking your email. Cricket will notify you if there are any updates, or if it needs any additional information from you. Do not cancel your current service until your new phone line is activated and the transfer is complete. Please note that your old device may still receive calls for up to 4 hours after you activate your new phone line, even though your new phone can make outbound calls. It could take as many as 8 hours for text messaging to work after activation, as well.

If you need any help with this process you can contact Cricket Wireless customer support. They have phone support, email support, an online helpdesk, Facebook help, and Twitter help.