How Do I Report a Lost or Stolen Phone to Cricket Wireless?

Theft or loss of a phone may be quite traumatic. After all, the gadget has a lot of essential information that you don't want to lose. However, if you take the appropriate actions as soon as you discover it's gone, you may be able to reduce the agony and uncertainty. If you've established that your phone isn't merely misplaced, you should take more extensive measures to safeguard your identity.

Cricket Wireless provides many essential steps for recovering and replacing your phone and regaining control of your data. So if your Cricket Wireless phone has been stolen, you should:

1. Try calling or texting your smartphone from another phone or using a GPS finding tool like Device Manager or Find My iPhone to locate it.
2. If that doesn't work, you can contact Cricket Customer Support to have your service temporarily suspended or to have your phone added to the industry blocklist. Alternatively, you may chat with them and get a quick response.
3. If you already have AutoPay set up on your phone, cancel it.
   
4. You can file a claim if you have Cricket Protect.

Upgrade to a new device by going online or visiting your local Cricket shop.

NB: If you locate your device, contact Customer Support by phone or chat to have all your services restored.

• Use a passcode and auto-lock: Cricket Wireless phones may be locked using a password or other similar function. Many people, however, simply do not do so, exposing their information such as contacts, emails, text messages, and social media accounts to anybody who steals or picks up your phone.
• Always backup your data: Backing up your data regularly might save you a lot even if you ever lose access to the device. It will be a great help to have a backup if your phone is stolen or lost, even if you choose a low-tech method like writing phone numbers on a book or paper. However, Cricket Wireless phones have a high-tech method that enables you to upload information to the cloud for later or long-term access.
• Consider using tracking software: Basic tracking and remote protection software are available on most mobile phones. However, the software needs to be installed and set up to fully operate. It lets you lock and erase data from your phone if it is stolen or misplaced, among other things.
• Avoid saving your passwords on your browser: Like many other companies, Cricket allows you to auto-save and fill your passwords if you are likely to forget or want to save on time. However, for safety purposes, take the time to fill in the password while visiting password-protected websites. A criminal may otherwise gain access to important information by simply unlocking your phone. Entering your password every time may seem tedious, but the additional work might just be the solution to secure your identity.

1. Transfer or delete your missing device from your account. If your phone contains AppleCare+ with Theft and Loss, wait until your claim has been processed before removing your lost iPhone from your account.
Contact your local law enforcement to report your lost device. The serial number of your gadget may be requested by the police to help in finding your phone.