Do not go to a cricket store. They will tell you your phone works even while locked. THEY DO NOT KNOW WHAT A Puk code is nor do they acknowledge the fact that cricket webpage has access to unlock a Puk code. But the salesman at * local stores couldn't call cricket for me. So I went to J & S COMPUTER , CELL PHONE REPAIR. HE CALLED CRICKET AND HAD THE ISSUE FIXED IN LESS THAN * MINUTES. I REPEAT DO NOT GO TO A CRICKET STORE. THEY HAVE NO TECH SERVICE. THEY ARE ONLY PROGRAMED TO SELL YOU A PHONE. TO costomers in shelbyville, tullahoma or winchester, Manchester Tn. These stores can not help you, They can only sell you a phone.