On July **, **** I called MRO and requested my medical records be submitted to my new p...

GetHuman-syspotts's File a report issue with Better Business Bureau from September 2020

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On July **, **** I called MRO and requested my medical records be submitted to my new provider. At that time they told me to email them(requested information @mrocorp) which I did. The fax number for the new provider (***-***-****) and physical address was needed(Geisinger Medical Center *** N Academy Danville Pa ***** Attn: Psychiarty). After * weeks I called to check to see if that information was received. The representative at that time told me they needed the above information so I once again emailed it. Called two weeks later and found out that they were working remotely and ask me again to send it. I did. I contacted them once again to find out they have no correspondence from me. **I take a controlled substance for my depression and need it refilled. I tried to get Danville psychiarty to see me as a new patient and I was told since I was already on a medication that could not be done.**I am sorry it has come to this, however I am at my wits end. If I do not get my medicine refilled I will be going thru serious withdraws and I can’t afford to do that as I work.**I am writing in hopes that you can help me resolve this issue. Any help you can provide me will be greatly appreciated. Should you have any questions you may contact me at ***-***-****.** Sincerely,* Susan Y Spotts

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Reported by GetHuman-syspotts
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 25 customers so far
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GetHuman-syspotts started working on this issue
Sep 29th, 2020 2:10pm
GetHuman-syspotts indicated the issue is not fixed yet.
Sep 29th, 2020 7:47pm
GetHuman-syspotts indicated the issue is not fixed yet.
Sep 29th, 2020 8:05pm

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