I rent a U-Haul storage unit, located at ** Brainard Road, Hartford, Ct. Phone...

GetHuman3770770's File a report issue with Better Business Bureau from October 2019

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The issue in GetHuman3770770's own words
I rent a U-Haul storage unit, located at ** Brainard Road, Hartford, Ct. Phone: (***)***-****.**For the past two months (September **** and October ****), I have been assessed late fees for the unit, despite repeated attempts to pay through the app. The payment of $***.** (I may be off in the amount of change). I had to pay $***.** for September because of late fees the store manager said she was unable to remove because of the "computer system."**She lied then. She lied this month. I called U-Haul's *-*** number and the agent said only the manager can remove them.**Naturally, I am livid. Now, she said she will not remove them because I called her back and was angry. I did "drop the F-bomb once (completely not my style), and now she will not take my calls, nor take off the late fees.**Her attitude , demeanor, lying and the late fees are infuriating. I am, unfortunately, in a situation where these fees are beyond my limited budget right now. **I have made good faith efforts to pay online, but the account balance continually says $*. And, the system has not allowed me to pay regardless of what the balance says.**It wasn't until today that the amount owed showed up (with late fees). Obviously, I have no choice because the company has possession of my property and I have no means to get it.**Additionally, I pay bills on time (usually early) because that's how I roll. I don't know if the BBB can do anything, but I want to alert you, as I figure if this is happening with me, then it must be with others, who may not be able to articulate the problem.**Thank you for anything you can do.**Sincerely,*Eve M Britton*PO Box ****South Glastonbury, CT ******(***) ***-**** cell

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Reported by GetHuman3770770
Oct 15th, 2019 - 3 years ago
Not resolved
Seen by 22 customers so far
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GetHuman3770770 started working on this issue
Oct 15th, 2019 6:48pm

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