I noticed on my bank statement that a charge of $**.** was charged from iTunes when I c...

GetHuman-epconley's customer service issue with Better Business Bureau from May 2018

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The issue in GetHuman-epconley's own words
I noticed on my bank statement that a charge of $**.** was charged from iTunes when I called them a man named Alex told me I was actually charged * times for the amount of $**.**. He said I had to buy a itune gift card for the amount of $**.** so they could refund my money which I did. I called them back with the code on the itune card they said the code didn’t work so I was supposed to buy a $***.** itune card so they could get me my refund. When I told them I wouldn’t do that they said I would get my $**.** back for the card but I couldn’t get the rest of my money that was taken out of my account. I spoke to two men but when I gave the second man the other guys name he said he didn’t know who that was. Now I am out $**.** and I want it returned into my bank account. The number I called for itune was ***-***-****. Please help me resolve this issue and let me know if their is anyone else I should be calling.
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Better Business Bureau

Customer service issue
Reported by GetHuman-epconley
May 25th, 2018 - 6 mons ago
I have an issue with Better Business Bureau too
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Seen by 4 customers so far
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GetHuman-epconley started working on this issue
May 25th 12:44am
GetHuman-epconley shared this issue with friends on Facebook
May 25th 1:00am
GetHuman-epconley indicated the issue is not fixed yet.
May 25th 2:02am
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May 25th 2:04am
GetHuman-epconley indicated the issue is not fixed yet.
May 25th 5:19am