I bought a car from Kia Manteca it was a Ford Focus **** and when I bought it they gave...

GetHuman-babzzzzz's customer service issue with Better Business Bureau from May 2018

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I want them to stop lying ti their customers.they told me that we were family now and if i cant ever make the payments they would see what they could do.well they never took back car when i asked them to begging them please please take it back put me in a used car.No the banks want you safe and thats not the program were offering.plus they lied told me they would pay off the ford focas in full they never did i ended up paying for it.plus they didnt give me the sale price of car.news paper had it fir *****.** they charged me *****.**.*****.*** iswhat they say i owe them. ... I bought a car from Kia Manteca it was a Ford Focus **** and when I bought it they gave me a contract for * years for $*,*** and $*** deductible I get the car home a week later it starts making all this noise I called him up to tell me to take it to the All Star Ford in Pittsburg so I do that they look at my car there they call me that evening and tell me there's nothing wrong with the car that I just have to learn to live with the noise that it has a problem with the transmission it has a recall on that year you have to rebuild it every ***** miles so I go home and call the dealership in Manteca the Kia and they tell me I'm sorry but we're not going to buy the car back from you cuz I didn't want it take it back to Ford is there a cards there mess up okay so later on that evening I get a call from the Ford dealership saying they saw me leave and I looked very upset that you wanted to offer me a program that they buy back their car pay it off and it put me in a new **** car for the same car payment so I go the next day and they sell me a car the **** Ford Escape but with a car payment of $*** not to ** which they offered me for the Ford Focus I was upset about it and I didn't think I could do it I told him I don't have the income for this they say when you can refinance and * months basically they talked me into it that night I go home I couldn't sleep I'm so upset I go there the next morning as soon as they open waiting for them to open crying please take the car back they wouldn't take the car back they said just enjoy it you don't have to pay for another * months you know and that we're family will take care of you don't you worry I told him that I was on SSI and housing and food stamps that I just wanted a used car but that's not what the program offered they said offering me a new card that the banks want me to be safe so they weren't working with me at all I'm trying to make the car payment the same that I was paying the beginning I've already filed a complaint I just don't remember the number and stuff like that but but I begged them and beg them to take back the car they made me test drive the new Ford Focus also and I pulled over and I said I can't afford this not even $*** cheaper than they get wanted to offer me for a hundred then I still can't make that so they sent me home with a brand new car that I'm going to owe all this money on so I called the Better Business Bureau made a complaint and they were they have already sent a letter out to Ford dealership I have not heard back from them but they just sent me a notice and the UPS man just sent me a letter saying that they want their car back ASAP what do I do cuz I don't want to be screwed cuz they said they were going to pay off my Ford Focus in full and give me a car for the same car payment as the first car I know this sounds confusing I hope somebody can give me a call back I need some help my name is Barbara Snell and is his involving All Star Ford in Pittsburg California my phone number ***- thank you *** ****
Why couldnt they sold me a used car...i didnt need a new car i told them that THE BANKS WANT YOU SAFE he kept repeating that to me.they dont realize that im not going to stop until i let everybody know on this planet what they did to me and my family.cut throat no remorse.even theclady telling us to make sure we give them a good review or they wont get their bonus.pulled out piece of paper to show us what the page looked like on line.and to fill out the first box on all of them then thry will get tbeir bonuses fir sure.i sawxher on the day i was there trying to return the car .i was crying abd she walks by me and sats to the man she was with there goes our bonuses.....looking right at me and she walked the other direction lifting her nose at me.
I want them to make it right.just what they told me"pay off the ford focas put me in a **** fordescape with the same car payment as the ford focas.***.** a month.
I am a good person i believe people are really beibg nice and they were going to take care of me.even when i was signing papers kenney was asking me to make a cake for his daughter bday i even said i guess i dont have to read this all cause you guys got my back i actually said that.
I dont know how to fix it.i tried to tell them ***.** a month was to high that i would take a used car.it makes more sense doesnt it.
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Bought a ford foca **** from kia little did i know about the bad transmission in them that every **.*** miles it needs repairs.took car to ford Dealership cause started acting up after a week of purchasing it.kia told me to take it to ford.took to ford and they told me my car was fine .but itscgoing to sound bad because they designed thevtransmission wrong and it has had recalls ontranny.the dealer should of told me that so i contact kia they absolutely wont take back car.anyway at this pointim very upset i dont even want the car anymore.so check this out that same evening ford calls me."Says i saw how unhappy u looked after leaving the service department i thought i would let you know that we are running a special program.They will buy back their car im unhappy with and put me in a **** for same monthly payments i was paying on the car they bought back.i was so relieved .ford made me believevthat they were trying to make it right for their poor design of car.well since i didnt put any money down they said my payments will have to be alittle higher.they told me i could refiance * months from now.andcget a lower payment.they have me with ***.** monthly psyment plan.which is insane.i told them no possible way i csnt do this.well they had my husband convinced thatcwe could do this.they begged me.so i signed.all night i couldnt sleep knowing this is so wrong ive got to take back car in morning.first of all they didnt keep my car payment the same .they said i could only get a**** car cause that was what the program was offering.and that the banks wanted me safe.they wouldnt take back the car.they said you dont have payment until aug. So enjoy your car that night im going over the paper work which they never went over with me.none of them....comes to find out they only paid **** on my ford focas and added the remsiningvtotal to my bill.plus they charged me regular price of car when they were having a huge sale on that car the escape in news paper for **.*** instead charged me **.*** i have that news paper with my file as we speak. Now they are charging me a total of **.*** .i was tricked and played.i cant believe they did this.so monday the ** we get a notice in mail saying that they are cancelling mycontract and that i neededto return the car.because the finacial guy Kenny wanted a blank check to hold on till. I got my money back from kia for the warrenty i paid for the focas ****.he wanted to use that as a down payment.well i never brought it back in.cause at this point ive already filled a complaint and was waiting on them to respond.so i get thecltter telling me to return car.well then im thinking i need my ford focas back.but they ended up calling me saying disregard that letter the banks are going to work with us and just keepthe car.oh my god at this poibt im so upset scared hurt angry just a mess.im still waiting on a response im getting worried cause i dont want the car for that much but i still have it.all i wanted was a used car with the same car payment.their car was the problem not myself.i feel they need to own up to their faulty car shouldnt even be out there to be resold .with such a bad problem with transmission.they shouldnt ket car be sold to anyone.......they didnt take care of me they lied played me knowing i needed a solution cause of the ford focas..but instead they raped me and screwed me on topvof their car having all those problem......im so scarred that im goibg tovhave to file bankruptcy.theres no possible way i can make life work with a car payment of ***.**.None
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Reported by GetHuman-babzzzzz
May 16th, 2018 - 10 mons ago
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GetHuman-babzzzzz started working on this issue
May 16th, 2018 6:26pm
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May 21st, 2018 4:19am
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May 21st, 2018 5:38am
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May 21st, 2018 5:47am
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May 21st, 2018 5:48am