Why is my shipment cancelled, I never recived an e-mail explaining this situation:**Shi...

GetHuman2145625's customer service issue with Aliexpress Service from February 2019

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The issue in GetHuman2145625's own words
Why is my shipment cancelled, I never recived an e-mail explaining this situation:**Shipment Cancelled bye: Seller*January **, **** at **:**:*****Order Number:: ************** ( Does the seller expecting to ship my order or not?**Status:: The Supplier is Processing Your Order**Reminder: Your order will be automatically cancelled if the seller fail to ship your order in **days **hours **minutes **seconds* .*Extend Processing Time Request Order Cancellation***Resilience Memory Knee Pilllow for Side or back Sleepers Relief Sciatic Pain Washable Case Cover**** JAN *****AliExpress London*CA $**.***Tracking No: RY*********CN**Your Parcel is in Transit**Destination: Canada: Canada Post**Origin: China**Shipment Cancelled bye: Seller*January **, **** at **:**:****Shipment Time: *January **, **** at **:**:****Logistics Company:*China Post Registered Air Mail**I'm still waiting for my refund of CA -$**.**
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Aliexpress Service

Customer service issue
Reported by GetHuman2145625
Feb 6th, 2019 - 3 mons ago
I have an issue with Aliexpress Service too
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Seen by 26 customers so far
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GetHuman2145625 started working on this issue
Feb 6th 1:04pm