Subject: Information re account required. URGENT.**On **rd Jan **** I purchased good as...

GetHuman2097356's customer service issue with Aliexpress Service from February 2019

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Subject: Information re account required. URGENT.**On **rd Jan **** I purchased good as shown*-**Order ID: ************** View Detail*Order time & date: **:** Jan. ** *****Store name: Pro Instruments & Tool Store*View Store * Contact Seller (* unread)*Order amount:*$ **.*** * *Pocket Hole Jig Kit ******mm Drive Adapter for Woodworking Angle Drilling Holes Guide Dowel Jig Wood Tools With PH* Screwdrivers**Transaction Screenshot**$ **.** X** *Open Dispute*Awaiting delivery* Your order will be closed in: ** days ** hours ** minutes*Track OrderConfirm Goods ReceivedDownload Invoice*order ID: ************** View Detail*Order time & date: **:** Jan. ** *****Store name: *** Good Tools Store*View Store * Contact Seller (* unread)*Order amount:*$ **.*** * **Set *-**cm Foam Cutting Pen Electric Polystyrene Machine Cutter Kit Tool Hand Held Engraver Hot Knife Styrofoam * Size**Transaction Screenshot**$ *.** X**Product properties: **cm*Open Dispute*Awaiting delivery* Your order will be closed in: ** days * hours * minutes*Track Order Confirm Goods ReceivedDownload Invoice*Order ID: ************** View Detail*Order time & date: **:** Jan. ** *****Store name: Shop******* Store*View Store * Contact Seller (* unread)*Order amount:*$ *.*** * *Fungal Nail Treatment Kills **.*% Bacteria Nail Foot Repair Toe Nail Fungus Remove Oil Anti-Infective Paronychia Onychomycosiss**Transaction Screenshot**$ *.** X**Open Dispute*Awaiting delivery* Your order will be closed in: ** days ** hours ** minutes*Track OrderConfirm Goods ReceivedDownload Invoice*Order ID: ************** View Detail*Order time & date: **:** Jan. ** *****Store name: In-novation Store*View Store * Contact Seller (* unread)*Order amount:*$ **.*** * *TMISHION *pcs Nail Fungus Treatment Nail Foot Protector Nails Repair Essence Pen Nail Care Tools for Toenail Fungus**Transaction Screenshot**$ *.** X**Open Dispute*Awaiting delivery* Your order will be closed in: ** days ** hours ** minutes*Track OrderConfirm Goods ReceivedDownload Invoice*Order ID: ************** View Detail*Order time & date: **:** Jan. ** *****Store name: Pro Tools&Hardwares Manufacturer Store*View Store * Contact Seller (* unread)*Order amount:*$ *.*** * **pcs*Set HSS Self Centering Hinge Drill Bit Door Cabinet Pilot Hole Wood Reaming Drills ***" Hex Shank ****" ****" ****" *****"**Transaction Screenshot**$ *.** X**Open Dispute*Awaiting delivery* Your order will be closed in: ** days ** hours ** minutes*Track OrderConfirm Goods ReceivedDownload Invoice*Order ID: ************** View Detail*Order time & date: **:** Jan. ** *****Store name: Powertoolbit Day Day Up Store*View Store * Contact Seller (* unread)*Order amount:*$ *.*** * **pcs High Speed Steel HSS Drill Bit Set Self Centering Hinge Door ****" ****" *****" Door Lock Hinge Drill Bit Pilot Hole Hex**Transaction Screenshot**$ *.** X**Open Dispute*Awaiting delivery* Your order will be closed in: ** days ** hours ** minutes*Track OrderConfirm Goods ReceivedDownload Invoice*Order ID: ************** View Detail*Order time & date: **:** Jan. ** ******Store name: Hey Girl Store*View Store * Contact Seller (* unread)*Order amount:*$ *.*** ** Inch Automatic Center Pin Punch Spring Loaded Marking Starting Holes Tool Wood Press Dent Marker Woodwork Tool Drill Bit**Transaction Screenshot**$ *.** X**Product properties: Yellow *********I do not know how but I purchased good in USD not AUD. I cannot justify money that has been withdrawn FROM my Visa A*C to AliExpress as it does not match to the conversion rate of *usd * *.****AU. **AliExpress know I am in Australia so order should have been suspended and I should have been notified of error prior to payment being taken from Visa Account. Everything should be AU dollars and if not a warning should occur to correct any fault.***I again purchased items on ********* as follows*- ***Product*Product Action*Order Status*Order Action*Order ID: ************** View Detail*Order time & date: **:** Jan. ** *****Store name: KBT Car Accessories store*View Store * Contact Seller (* unread)*Order amount:*AU$ *.*** * *Sikeo Useful Leather Repair Kit Car Seat Sofa Coats Holes Scratch Cracks Rips No Heat Liquid Leather Vinyl Repair Kit**Transaction Screenshot**AU$ *.** X***Awaiting Shipment* Processing Time remaining: ** days * hours ** minutes*Extend Processing TimeCancel OrderDownload Invoice*Order ID: ************** View Detail*Order time & date: **:** Jan. ** *****Store name: MTGATHER Store*View Store * Contact Seller (* unread)*Order amount:*AU$ *.*** * *MTGATHER **ml Super Adhesive Repair Glue For Shoe Leather Rubber Canvas Tube Strong Bond**Transaction Screenshot**AU$ *.** X** *Open Dispute*Awaiting delivery* Your order will be closed in: ** days * hours ** minutes*Track OrderConfirm Goods ReceivedDownload Invoice*Order ID: ************** View Detail*Order time & date: **:** Jan. ** *****Store name: Belt Road Store*View Store * Contact Seller (* unread)*Order amount:*$ *.*** * *Universal Motorcycle Auto Leather Repair Tool Car Seat Sofa Coats Holes Scratch Cracks No Heat Liquid Leather Vinyl Repair Kit**Transaction Screenshot**$ *.** X*******TOTAL AMOUNT $*.** USD and $*.** AUD.*Or total $**.** AU when converted.****Awaiting delivery* Your order will be closed in: ** days * hours ** minutes*Track OrderConfirm Goods ReceivedDownload Invoice****$**.** USD *TOTAL AMOUNT *Or*$**.**AU**Apparently one item was ordered in USD and * items in AUD. On the **th Jan **** the conversion rate was * USD * *.**** AUD but withdrawals FROM MY ACCOUNT DO NOT MATCH.****MY ACCOUNT SHOWS the following*-*********** AliExpress Melbourne $ **.** AU********** AliExpress Melbourne $ *.** AU********** AliExpress London $ **.** AU *********** AliExpress Melbourne $ *.** AU* ******** AliExpress London $ *.** AU ** Please explain all withdrawals and what they relate to, as $**.** in items has comes to $***.**. CAN NOT BE $**.** in fees, that’s nearly ** % more. If it is you should have held order and INFORMED ME of problem PRIOR TO WITHDRAWAL as you know I am in Australia and do NOT use USD.. **NOT HAPPY.****My account is *****@***.com*****Regards*Ken Pearson

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Aliexpress Service

Customer service issue
Reported by GetHuman2097356
Feb 2nd, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 12637 others
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GetHuman2097356 started working on this issue
Feb 2nd, 2019 6:04am