I bought a phone which failed. I sent it back to the seller as requested. He refused to...

GetHuman-debwward's customer service issue with Aliexpress Service from October 2018

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The issue in GetHuman-debwward's own words
I bought a phone which failed. I sent it back to the seller as requested. He refused to accept the parcel and I had to pay to have it returned ($***NZ). Had it assessed here ($**). Contacted Ali express and eventually was told Ali express would refund me. They did refund $***. Have a screen shot of a consultant confirming I would get $***.** refund. Still haven't got it and now can't get onto live chat at customer service. Suspect I am being blocked.
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Aliexpress Service

Customer service issue
Reported by GetHuman-debwward
Oct 18th, 2018 - a mon ago
I have an issue with Aliexpress Service too
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Seen by 5 customers so far
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GetHuman-debwward started working on this issue
Oct 18th 5:03am
GetHuman-debwward indicated the issue is not fixed yet.
Oct 19th 5:31am