I bought a phone which failed. I sent it back to the seller as requested. He refused to...
GetHuman-debwward's customer service issue with Aliexpress Service from October 2018
Help with my Aliexpress Service issue
The issue in GetHuman-debwward's own words
I bought a phone which failed. I sent it back to the seller as requested. He refused to accept the parcel and I had to pay to have it returned ($***NZ). Had it assessed here ($**). Contacted Ali express and eventually was told Ali express would refund me. They did refund $***. Have a screen shot of a consultant confirming I would get $***.** refund. Still haven't got it and now can't get onto live chat at customer service. Suspect I am being blocked.
GetHuman-debwward did not yet indicate what Aliexpress Service should do to make this right.
I have an issue with Aliexpress Service too
How GetHuman-debwward fixed the problem
We are waiting for GetHuman-debwward to fix the problem and share the solution with the rest of us customers.
Please help with my Aliexpress Service issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.