Hi, I want to return an item that has a ** day return period which is stated on the lis...

GetHuman-heliumba's customer service issue with AliExpress from April 2021

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The issue in GetHuman-heliumba's own words
Hi, I want to return an item that has a ** day return period which is stated on the listing. I want to return this item and then repurchase a similar item from the same seller. The seller is telling me it's not advised to return the item and said he can ship me a new item for $** USD from their USA warehouse. I don't want to pay extra money for them to ship me the new item. I want to return the item and repurchase the new item myself so everything is documented.

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AliExpress

Customer service issue
Reported by GetHuman-heliumba
Apr 14th, 2021 - 4 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 17318 others
0 customers following this
Items needed
Name on the account
Address on the account
Order number
Email address

Timeline

GetHuman-heliumba started working on this issue
Apr 14th 5:25pm