hello, I just found out that the parcel is delivered to another address, after two mont...

GetHuman-lina_dan's Refund a Charge issue with AliExpress from February 2021

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AliExpress doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lina_dan will need to dig through the advice provided by AliExpress, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lina_dan can let us know if they help or not.
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The issue in GetHuman-lina_dan's own words
hello, I just found out that the parcel is delivered to another address, after two months and half, the package it returned back to China and then sent it to another person, because the company didn’t write my complete address on it. I have the approve documents from the post office!.*I have contacted the company they said it’s delivered, even when I sent them the documents from the post office. And they are very slow to respond!.*You did not yet indicate what AliExpress should do to make this right.

GetHuman-lina_dan did not yet indicate what AliExpress should do to make this right.

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AliExpress

Refund a Charge issue
Reported by GetHuman-lina_dan
Feb 3rd, 2021 - 6 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 16647 others
0 customers following this

Timeline

GetHuman-lina_dan started working on this issue
Feb 3rd 12:56am

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