My orden don't arrived l make a dispute and the seller ask me to remove for he paid...

GetHuman-kelaag's Missing Order issue with AliExpress from February 2021

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GetHuman-kelaag's next move: find and follow the right step-by-step guide.
AliExpress doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kelaag will need to dig through the advice provided by AliExpress, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kelaag can let us know if they help or not.
Before contacting them, items GetHuman-kelaag may need:
Name on the account, Address on the account, Order number, and Email address
The issue in GetHuman-kelaag's own words
My orden don't arrived l make a dispute and the seller ask me to remove for he paid ...if l remove l accept to refund money ...seller send me this .....Hello, dear friend. Because the dispute will affect our shop. Moreover, the company has regulations that the problem can only be resolved if there is no dispute. If the platform does not give you a refund, we will not continue to deal with the problem for you, hope you can close the dispute first, thank you, we will try our best to help you solve the problem.

GetHuman-kelaag did not yet indicate what AliExpress should do to make this right.

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AliExpress

Missing Order issue
Reported by GetHuman-kelaag
Feb 2nd, 2021 - 6 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 16619 others
0 customers following this

Timeline

GetHuman-kelaag started working on this issue
Feb 2nd 2:54pm

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