Dear AliExpress customer service team,***I have opened a dispute for order...

GetHuman5543200's customer service issue with AliExpress from December 2020

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The issue in GetHuman5543200's own words
Dear AliExpress customer service team,***I have opened a dispute for order ****************.**The reason I have opened this dispute is because my order is stuck with customs in Belgium and I received a letter from customs saying that the original invoice of my order is missing. I also uploaded pictures in the dispute of this letter as evidence.**For this reason customs cannot release my order.**Now I received a reply from AliExpress on my dispute saying the following:**“According to the shipping information, the package stay in custom and delayed the delivery. Please wait in patience and confirm with us whether you received the goods until seller guarantee time ends, at the same time, please contact your custom to check the reason why the package was detained. If you are responsible to do the clearance, please do the clearance so that you can get the goods as soon as possible.”**Does AliExpress even read the comments I wrote in my dispute?**I need the original invoice of my order! Without the invoice customs will not release my order!**Do you understand this message?**I hope to receive a reply from you soon. Thank you in advance!***Kind regards,**Benjamin Jimenez.

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AliExpress

Customer service issue
Reported by GetHuman5543200
Dec 11th, 2020 - 6 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 17812 others
0 customers following this

Timeline

GetHuman5543200 started working on this issue
Dec 11th, 2020 9:03am