I have an order being shipped with Cainiao (Tracking id: LL*********CN). I have search...

GetHuman2884070's Missing Order issue with AliExpress from May 2019

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Help with my AliExpress issue
GetHuman2884070's next move: try the AliExpress help center again.
AliExpress doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2884070 will want to follow the link below to head to their help center. We will check on GetHuman2884070 later to make sure it's all set or try to help escalate.
The issue in GetHuman2884070's own words
I have an order being shipped with Cainiao (Tracking id: LL*********CN). I have searched everywhere and was not able to find any sort of customer service whatsoever so I figured I'd ask here. My order has been sitting in limbo for a month now. It just says it's arrived at the delivery office (does not mention any sort of address or even general location) but it's been like that for weeks now. I would like to know of any issues and of how much longer it will take to arrive.
GetHuman2884070 did not yet indicate what AliExpress should do to make this right.
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AliExpress

Missing Order issue
Reported by GetHuman2884070
May 8th, 2019 - a mon ago
I have an issue with AliExpress too
Fixed
Seen by 3 customers so far
Similar issue to 20825 others
0 customers following this
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Items needed
Name on the account
Address on the account
Order number
Email address
Timeline
GetHuman2884070 started working on this issue
May 8th 3:28am
GetHuman2884070 indicated the issue is not fixed yet.
May 8th 3:29am