want to make sure my order went thru and how to track it once it does.

GetHuman-ileveled's customer service issue with AliExpress from March 2019

Help with my AliExpress issue
The issue in GetHuman-ileveled's own words
The problem: want to make sure my order went thru and how to track it once it does.

GetHuman-ileveled did not yet indicate what AliExpress should do to make this right.

How GetHuman-ileveled fixed the problem
if you happened to check out as a "guest" (such as i did) it can be confusing trying to find your order considering an order number is not provided to you once you've checked out on the checkout page. to find this information simply log on to the email you used and search for the AliExpress email they should have sent you. The problem is I found that when using my email it had sent the message to a "promotions" folder (and i'm assuming sometimes a spam folder) and thus i did not get a notification. once i found the email i opened it and it asked me to set up an account using the guest email i used to place the order. once i set that up thru the link it allowed me to check my orders thru the AliExpress website. I feel this confusion could all be avoided had an order number been provided on the checkout page however once you know what you are doing with the email situation it is very easy to figure out.
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Customer service issue
Reported by GetHuman-ileveled
Mar 28th, 2019 - 4 years ago
GetHuman-ileveled shared how to fix
Seen by 14 customers so far
Similar issue to 16671 others
0 customers following this
Items needed
Name on the account
Address on the account
Order number
Email address


GetHuman-ileveled started working on this issue
Mar 28th, 2019 8:10am
GetHuman-ileveled confirmed the issue is fixed. Hooray!
Mar 31st, 2019 8:01pm

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