We booked a lavish penthouse for our stay in Mexico City from June **th to June **th. T...
GetHuman-chanrona's Cancel Booking issue with AirBnB from June 2021
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The issue in GetHuman-chanrona's own words
We booked a lavish penthouse for our stay in Mexico City from June **th to June **th. The penthouse description and photos included a very nice pool but right after the booking was confirmed we received a text from the host stating that the pool is broken and under repair. The pool was a huge factor and amenity in our decision to spend more for the upscale booking but we were deceived by posting. I tried to cancel the reservation but it says we would get a mere $***USD back from our original price of *$***USD. We firmly believe we should receive full refund.
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