We booked a lavish penthouse for our stay in Mexico City from June **th to June **th. T...

GetHuman-chanrona's Cancel Booking issue with AirBnB from June 2021

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The issue in GetHuman-chanrona's own words
We booked a lavish penthouse for our stay in Mexico City from June **th to June **th. The penthouse description and photos included a very nice pool but right after the booking was confirmed we received a text from the host stating that the pool is broken and under repair. The pool was a huge factor and amenity in our decision to spend more for the upscale booking but we were deceived by posting. I tried to cancel the reservation but it says we would get a mere $***USD back from our original price of *$***USD. We firmly believe we should receive full refund.

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AirBnB

Cancel Booking issue
Reported by GetHuman-chanrona
Jun 12th, 2021 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 5911 others
0 customers following this

Timeline

GetHuman-chanrona started working on this issue
Jun 12th, 2021 10:22pm
GetHuman-chanrona indicated the issue is not fixed yet.
Jun 13th, 2021 3:05pm