I have just booked and paid for accomodation in Chalk Farm, London with Airbnb but my c...

GetHuman6129689's customer service issue with AirBnB from May 2021

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Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman6129689's own words
I have just booked and paid for accomodation in Chalk Farm, London with Airbnb but my completed form is not accepted by Airbnb. They say there is something wrong with the mobile number and code I gave them yet they messaged me to that number to give me codes which I used fine. Now they tell me they need me to retake my pic since it has to match my passport. I cannot do this because I have to go through complete process from beginning and still get nowhere. My order will not get processed at this rate. What do I do..

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AirBnB

Customer service issue
Reported by GetHuman6129689
May 30th, 2021 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 5726 others
0 customers following this

Timeline

GetHuman6129689 started working on this issue
May 30th 7:31pm
GetHuman6129689 indicated the issue is not fixed yet.
May 31st 5:57am