I had a reservation for Park central hotel with Air bnb. When I got to the hotel to che...

GetHuman5469155's customer service issue with AirBnB from November 2020

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The issue in GetHuman5469155's own words
I had a reservation for Park central hotel with Air bnb. When I got to the hotel to check in, they weren’t checking anything in due to a system malfunction. The front desk manager said they didn’t have an estimated time as to when they were going to be able to check people in- they suggested we wait in the lobby. In my case I wasn’t able to wait standing too so I asked them to cancel my reservation and requested a refund. They told me since I had booked through a third party (Air Bnb) I wasn’t able to get a refund , so I’m sending this to air bnb because I could not get in contact via telephone.

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Customer service issue
Reported by GetHuman5469155
Nov 17th, 2020 - 5 months ago
Not resolved
Seen by 21 customers so far
Similar issue to 9173 others
0 customers following this


GetHuman5469155 started working on this issue
Nov 17th, 2020 1:28am